Customer Service Agreement

This Customer Services Agreement is made between AMF and you, the customer, as of the date that you accept this agreement as provided in this preamble.  PLEASE, READ THIS AGREEMENT CAREFULLY. By placing an order for manufacturing services, you acknowledge that you have read and understood this agreement and that you agree to be bound by this agreement. PLEASE, NOTE that AMF may modify these terms and conditions at any time. Such modifications shall be effective immediately after publication of the modified version on the website. Thus, they shall be effective for all orders placed after the modifications have been published.

Engineering and CAD services

Please, share your ideas with us in form of a concept CAD file or even a hand drawing. We gladly help you with the modelling of your data for manufacturing. The selection of the best appropriate manufacturing technology and subsequent post processing steps to reach your desired functionality are part of our service as well.

Service Fees

Engineering and CAD solutions 100.- CHF/h
Hands on post processing 80.- CHF/h

The additional cost for parts will be calculated individually depending on the required materials and methods.

File formats:

Preferred 3D files: STEP (in some cases STL or WRML)

Preferred 2D files: PDF, DXF, DWG

Direct Ordering Process

If you intend to skip our consulting and wish to design your product on your own, please place a request by e-mail (amf@bioc.uzh.ch) with your data of the part to be produced to the terms of this agreement. During the request process, you may choose material, color and surface finish suitable for your application. Certain restrictions with respect to the wall thickness, material, color and surfaces may apply. Following this, we will send you a quote by mail within a reasonable time.

Terms of Agreement

It is your responsibility that the required/chosen technology fulfills your requirements and that the design is compatible with the AMF design guidelines.

If the guidelines are not met, we will contact you.

We cannot guarantee that the part will match your expectations after production, if you have modeled the design incorrectly. Although we do our best to give your design a brief checkup, not all inconsistencies regarding design restrictions may be identified.

Recipients of Service

The AMF core facility offers additive engineering and manufacturing services to Universities and Universities of Applied Sciences only. We accept orders for research or teaching purposes only. Requests for other purposes will be rejected. We hope you understand this/Thank you for your understanding.

Service Level

We process all requests according to first come, first serve. SLS requires batch production and gets done whenever enough parts are in queue for a reliable price. Usually, this happens at least once a week.

Express production will be calculated individually.